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Business Website Statistics

In 2020, when COVID struck, most business owners realized the importance of going online.

However, we are always surprised when we hear things like: “My customers are not online.” or “The web is not important for my business.”

Here are some critical 2021 business website statistics that may change your mind!



Your Customers are Online:

  • 93% of online experiences begin with a search engine.

  • 51% of people discover a new company after using a search engine

  • 50% of people visit a company’s physical store within a day of doing a local search

  • 81% of customers search online before they purchase in a physical store

  • 84% of customers will trust a company based on other customer’s online reviews


Poor Websites repel customers:

  • 38% of visitors will stop engaging with a website if the layout is unattractive.

  • 88% of online consumers are less likely to return to a site after a bad user experience.

  • 74% of users are more likely to return to a mobile-friendly website

  • 50% of online sales are lost when visitors can’t find content



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